Privacy Notice

Version: 1.0

Last revised: January 08, 2025

Overview

We prioritize your privacy and are dedicated to safeguarding your personal data while you use our website (https://www.no-limitstech.com/). This includes any versions optimized for mobile or other devices, as well as our official social media profiles (collectively referred to as the “Website”). Personal data encompasses any information that could potentially identify an individual.

Please note that this Privacy Notice does not apply to personal data processed in the following contexts:

For candidates during the recruitment process;
For our employees or contractors.

These activities are subject to separate privacy notices which will be made available to you accordingly.

We will tell you:

Our contact details
Data Protection Officer
How we collect your personal data
How we process your personal data
How we use your personal data
Sharing of your personal data
International data transfers
Data security
Data retention
Data protection rights
Automated decision-making
Changes to this Privacy Notice
Contacting us

1. Our contact details

We are part of the No Limits Tech group which includes parent entities, ultimate holding companies, affiliates, subsidiaries, and business units (“we”, “us”, “our”). Any of these entities may have access to your personal data.

The data controller responsible for your personal data is Societatea cu Raspundere Limitata "NO LIMITS TECH" ("NO LIMITS TECH" S.R.L.) (registration no. 1024600016798). Contact us:

Via mail: st. Mihai Eminescu 74, of. 402, Chisinau, Republic of Moldova;
Via email: privacy@no-limitstech.com.

2. Data Protection Officer

For inquiries regarding this Privacy Notice or for more details on how we manage your personal data, please reach out to our Data Protection Officer (DPO):

Via mail: st. Mihai Eminescu 74, of. 402, Chisinau, Republic of Moldova;
Via email: privacy@no-limitstech.com.

3. How we collect your personal data

We primarily collect personal data directly from you through forms, correspondence via mail, phone, email, chat, and other communication channels. This includes data you provide when you subscribe to our newsletter, request information about our products and services, or participate in public events.

We also collect data from your devices when you use our Website, which may include device specifications, usage data, and IP addresses.

Occasionally, we might obtain information about you from third parties or publicly available sources such as analytics providers and social media platforms.

While you are not legally obliged to provide us with personal data, failure to do so may prevent us from fulfilling your requests, such as entering into contracts without necessary identity data.

4. How we process your personal data

We may process the following categories of personal data about you.

Identity and Contact Data: Name, job title, and contact details like phone number, email address, messenger, etc.
Communication Data: Communication with us via our chats, emails, calls or our official social media profiles.
Business Data: Your company details, legal status, industry sector, and interests in specific solutions or services.
Device Data: Information about your device, including hardware and software details, collected when you access our Website.
Usage Data: Data about how you interact with our Website, which may include your preferences and device details. Details about the use of cookies and other tracking technologies are provided in the cookie notice on our Website.

5. How we process your personal data

We will use your personal data for the following purposes and related lawful bases:

5.1. Providing services to you

We process your personal data to provide you with our services including:

To provide you with the information about our solutions and services that you request from us;
To manage our relationships with you and carry out our obligations arising from any contracts we enter into with you.

Personal data processed: Identity and Contact Data, Communication Data, Business Data.

Legal basis: Contract; Legitimate interests (e.g., responding to your inquiries, providing customer support).

5.2. Promoting our services

We process your personal data to make suggestions and recommendations about solutions or services that may be of interest to you.

Personal data processed: Identity and Contact Data, Communication Data, Business Data, Usage Data.

Legal basis: Legitimate interests (e.g., running our business more effectively).

5.3. Preventing illegal activities and managing risks

We process your personal data to detect and prevent fraud and other illegal activities, including undertaking necessary security checks.

Personal data processed: Identity and Contact Data, Business Data.

Legal basis: Legal obligations; Legitimate interests (e.g., protecting our business and managing business risks).

5.4. Administration of business operations and the Website

We process your personal data to administer and protect our business and the Website.

Personal data processed: Identity and Contact Data, Business Data, KYC Data, Device Data.

Legal basis: Legitimate interests (e.g., administration and IT services, ensuring network security).

5.5. Improving our Website, solutions, and services

We process your personal data to develop and improve our Website, solutions, and services, to enhance marketing, customer relationships, and experiences.

Personal data processed: Communication Data, Device Data, Usage Data.

Legal basis: Legitimate interests (e.g., defining types of partners and clients for our solutions and services, keeping our Website updated and relevant).

5.6. Sharing personal data within our group of companies

We process your personal data for intra group data sharing such as sharing personal data with other entities within No Limits Tech group.

Personal data processed: Identity and Contact Data, Communication Data, Business Data, Device Data, Usage Data.

Legal basis: Legitimate interest (e.g. for business operations purposes).

5.7. Providing marketing communications

We process your personal data to contact you and provide you with direct marketing communications. We will only do this in line with your preferences and you can opt-out of receiving such communications at any time.

Personal data processed: Identity and Contact Data, Communication Data.

Legal basis: Consent, Legitimate interests (e.g., to notify you of solutions or services that are similar to those which were the subject of a previous sale or negotiations of a sale with you).

6. Sharing of your personal data

6.1. Sharing your personal data within No Limits Tech group

Your personal data may be shared within No Limits Tech group in accordance with this Privacy Notice and relevant data protection legislation for the following purposes:

Ensuring uninterrupted business processes;
Effectively managing human resources;
Obtaining legal, compliance, or financial assistance;
Fulfilling our regulatory obligations;
Conducting reporting and overseeing group activities;
Providing system maintenance support and hosting data;
Ensuring business continuity in the event of a merger or takeover.

All entities within the No Limits Tech group are required to implement appropriate technical and organizational measures, including robust security measures, to protect your personal data.

6.2. Sharing your personal data with our service providers

We provide your personal data to the following categories of service providers:

IT and data storage services: To store data and facilitate internal and external communications;
Marketing and sales services providers: To manage relationships with our partners and clients, communicate with you (e.g., through email), and send you marketing notifications and offers;
Electronic signature services: To send and sign legal documents;
Data analytics providers: To measure and understand our audience, tailor our marketing services, improve your website experience;
Audit, legal, and compliance services: To receive professional advice from consultants, lawyers, accountants, and other professional service providers.

6.3. Other circumstances

We may share your personal data in the following circumstances:

When required by applicable law or regulation, including disclosures to governmental, regulatory, or enforcement authorities;
To protect our interests in connection with legal proceedings;
During negotiations or the execution of a takeover, purchase, merger, or sale of assets.

7. International data transfers

As a multinational business, we collaborate with service providers in various countries, including those outside the European Economic Area (EEA). To ensure an adequate level of data protection, we implement the following measures:

Adequacy decision: We may transfer personal data to a third country that has received an official determination of “adequacy” from the relevant regulatory authorities. For more information about “adequacy decisions”, click here;
Appropriate safeguards: We establish appropriate safeguards by using binding, standard data protection clauses adopted by the relevant regulatory authorities. These clauses are enforceable by data subjects within the European Economic Area. For more information about Standard Contractual Clauses, click here;
Derogations: Depending on the circumstances, we may also collect and transfer personal data based on specific derogations, such as explicit consent from the data subject, the necessity of performance under a contract involving the data subject, important public interest reasons, or the establishment, exercise, or defense of legal claims.

For more information about the specific safeguards applied to your data transfers, contact us via privacy@no-limitstech.com.

8. Data security

We implement suitable security measures to protect your data from unauthorized access, alteration, or destruction. Access to your data is restricted to personnel with legitimate business needs. If you believe your data has been compromised, please contact us immediately. We have protocols in place to manage data breaches and will notify you and any relevant authorities as required by law.

9. Data retention

We retain your personal data only as long as necessary. When determining the appropriate retention periods, we consider several factors, including:

Our contractual obligations and rights related to the relevant information;
Legal obligations under applicable laws;
Our legitimate interests, such as protecting our business from potential legal claims;
Guidelines issued by relevant data protection authorities.

For example, the standard data retention period for most processing activities is three years. We may keep your information longer if specific regulations or laws require it, such as for tax and accounting record-keeping obligations.

When your personal data is no longer needed, we delete or anonymize it in line with applicable security standards to ensure it can never be linked back to you. You can request information about the retention period applicable to you by contacting us at privacy@no-limitstech.com.

10. Data protection rights

Under the applicable data protection laws, you have the following rights regarding your personal data:

Right to access: You can obtain confirmation that your personal data is being processed and request a copy of your personal data;
Right to rectification: You can request that we correct data you believe is inaccurate. You also have the right to request that incomplete data be completed;
Right to erasure: You can request that we delete your personal data under certain circumstances;
Right to restriction of processing: You can request that we restrict the processing of your personal data under certain circumstances. We will assess whether we have overriding legitimate grounds to continue using it;
Right to object to processing: You can object to our processing of your data if it is based on our legitimate interests. We may demonstrate that our legitimate grounds for processing your data override your rights and freedoms;
Right to data portability: You can request that we transfer the personal data you provided to us to another organization, or directly to you, under certain conditions;
Right to withdraw consent: If we rely on your consent to process your personal data, you can withdraw that consent at any time;
Right to complain: You can lodge a complaint with the relevant data protection authority, particularly in the country where you habitually reside, work, or believe an infringement has occurred.

Please contact us at privacy@no-limitstech.com to exercise your data protection rights. There is no charge for exercising your rights, and we aim to respond within one month. We may need to request specific information from you to help confirm your identity.

11. Automated decision-making

Automated decision-making occurs when an electronic system makes a decision using personal data without human involvement. We do not employ automated decision-making that has legal effects on you or significantly impacts you.

However, under the applicable data protection laws, you have the right not to be subject to a decision based solely on automated processing, which includes no human involvement and that either has legal effects or significantly affects you. This right entitles you to request human intervention in the decision-making process, involving one of our employees or representatives.

12. Changes to this Privacy Notice

We may occasionally update this Privacy Notice. All changes will be posted on this page. We encourage you to regularly review this Privacy Notice to stay informed. In the event of significant changes, we will take additional measures to ensure you are aware of them.

13. Contacting us

If you have any questions or comments about this Privacy Notice, or if you wish to learn more about how we handle your personal data, please contact our Data Protection Officer (refer to section 2).